Payment and Refund Policy

An order starts with your enquiry by telephone or email. We confirm the service and its price in writing on the basis of the prices published on this website, and the agreement takes effect when you accept that confirmation. If the scope changes while the work is running, any change in price is agreed with you first.

Unless otherwise agreed, payment is due within 14 days after invoicing, and the accepted methods are listed on each invoice, which we send to you by email. Where an advance payment or payment by instalments has been agreed, the amounts and the dates are set out in the quotation. If an invoice remains open, we send a written reminder.

Refunds are paid to the original payment method within 14 days of the refund being agreed; where that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@buzztrix.info. We deduct no processing fee. Where a service was carried out as agreed, its fee is not refunded, and for partly completed work we refund what was not provided, less any material or third-party costs agreed with you beforehand.

Complaints about the quality of a service should reach us at hello@buzztrix.info within 14 days of the work being completed, and can also be raised beforehand by telephone at 01432 358 246. We respond within a few working days and agree with you how the matter is to be put right, by reworking the service or by refunding part of the fee.

Where the Consumer Contracts Regulations 2013 give you a right to cancel a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to hello@buzztrix.info within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.